YOU CONSIDER SMART FARES, TRAVELATION OR HOTEL WIZ A TRUSTWORTHY BUSINESS
OR...DO YOU CONSIDER THEIR PRACTICES ...
We took our first flights this fall flying
to Greece booking with SmartFares.com, a sister site of Travelation.com and
HotelWiz.com. We had no idea about the 'out of the norm' airline, hotel and
travel practices and, in general, business practices. We were promised a
refund which we have had to fight them on. This was a refund that they approved
and authorized prior to booking us another flight and more travel insurance.
Having agreed to this refund on July, 16, 2016....we are still waiting for
our full airfare refund and it is almost 4 months later. On July 16 they
noted that the refund was approved and would be refunded to our credit card.They
have not refunded the promised Allianz travel Insurance funds.
We will be posting a blog option soon as well as posting other blog comments regarding complaints against them on the internet.
Holm <email@example.com> to:AVENTURAS
date:Thu, Oct 20, 2016 at 10:25 PMsubject:RE: Case of Charley Hodson/Laura Manning mailed-by:travelerhelpdesk.comsigned-by:lbftravel.onmicrosoft.com
On Thu, Oct 20, 2016 at 10:25 PM, Holm <firstname.lastname@example.org> wrote:
Thank you for choosing Smartfares.
Kindly allow us 4-5 business working days as we are in discussion with the airlines regarding your refund due to the circumstances in Istanbul (IST). If not approved by the airlines, we will process the refund from our end for the remaining portion i.e. $ 3715 as I hope that you might have received the refund of $ 843 already.
The reason we are asking to get in touch with you over the phone is to answer all your queries in one go which would be lot easier for you as well as for us rather than communicating back & forth over the email.
Again I would like to emphasize on my initial statement Regardless to say that you will receive what was promised to you by Manny however I hope that you can allow us a certain time frame.".......
.... We are trying all the possible ways to resolve this case just to avoid any further inconvenience.
- Best Regards,
Holm, Manager, LBF Travel
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