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HAVE YOU EXPERIENCED PROBLEMS WITH UNFAIR, UNJUST AND UNETHICAL
PRACTICES FLYING OR BOOKING TRAVEL ON
SMART FARES, TRAVELATION, OR HOTEL WIZ?

DO YOU CONSIDER SMART FARES, TRAVELATION OR HOTEL WIZ A TRUSTWORTHY BUSINESS OR...DO YOU CONSIDER THEIR PRACTICES ...
OUTSIDE OF THE NORM OF STANDARD AND FAIR BUSINESS PRACTICES?

DID THEY PROMISE SOMETHING THEN NOT DELIVER? DID THEY PROMISE
 YOU A REFUND THEN RENIG OR GO VERRRRRRY SLOOOOOWLY HOPING
YOU WOULD GO AWAY?

We thought so! Now you have another page to blog your

SMARTFARES.COM, TRAVELATION.COM, AND HOTELWIZ.COM
stories. We are AVENTURAS LANGUAGES, Educational Travel Consultants and
we have our own recent first experience story of booking use SMART FARES this fall.
Guess what? ...all three brands are operated by EBF Travel.



AVENTURAS LANGUAGES is a leading and trusted provider of language
immersion studies abroad sending hundreds of students to throughout Europe,
Asia, the United States, Latin America and elsewhere.

Hello Friends. We took our first flights this fall flying to Greece booking with SmartFares.com, a sister site of Travelation.com and HotelWiz.com. We had no idea about the 'out of the norm' airline, hotel and travel practices and, in general, business practices. We were promised a refund which we have had to fight them on. This was a refund that they approved and authorized prior to booking us another flight and more travel insurance. Having agreed to this refund on July, 16, 2016....we are still waiting for our full airfare refund and it is almost 4 months later. On July 16 they noted that the refund was approved and would be refunded to our credit card.They have not refunded the promised Allianz travel Insurance funds.

Here is the latest email received from "Holm" over about 10 business days ago when he promised a full return of our airfare. Look carefully at the language used after first refusing then going extremely slowly in providing any refund. Oh, 3 weeks ago they did refund $843, so we still have hope. By the way, this is the 6th email from "Manny" and now 'Holm" that  a refund would be coming in 4-5 business days. We don't know if these are really their names. They refuse to give us last names or direct contact with the President or CEO in San Diego, California. I believe from the other complaints on line that this business is largely off shore.

We will be posting a blog option soon as well as posting other blog comments regarding complaints against them on the internet.

Holm <holm.m@travelerhelpdesk.com> to:AVENTURAS LANGUAGES <info4aventuras@gmail".com>
cc:Calvin <calvin@travelerhelpdesk.com>,
Contact <Contact@lbftravel.com>,
"Info@aventurased.com" <Info@aventurased.com>

date:Thu, Oct 20, 2016 at 10:25 PMsubject:RE: Case of Charley Hodson/Laura Manning mailed-by:travelerhelpdesk.comsigned-by:lbftravel.onmicrosoft.com

On Thu, Oct 20, 2016 at 10:25 PM, Holm <holm.m@travelerhelpdesk.com> wrote:

Dear Charley,

Thank you for choosing Smartfares.

Kindly allow us 4-5 business working days as we are in discussion with the airlines regarding your refund due to the circumstances in Istanbul (IST). If not approved by the airlines, we will process the refund from our end for the remaining portion i.e. $ 3715 as I hope that you might have received the refund of $ 843 already.

The reason we are asking to get in touch with you over the phone is to answer all your queries in one go which would be lot easier for you as well as for us rather than communicating back & forth over the email.

Again I would like to emphasize on my initial statement “Regardless to say that you will receive what was promised to you by Manny however I hope that you can allow us a certain time frame.".......

.... We are trying all the possible ways to resolve this case just to avoid any further inconvenience.

- Best Regards,

Holm, Manager, LBF Travel

Info@AventurasEd.com


AVENTURAS LANGUAGES
SENDING STUDENTS FOR SPANISH ABROAD SINCE 1999

Educational Travel Adventures: Language & Cultural Immersion Consultants

Hello Friends. We took our first flights this fall flying to Greece booking with SmartFares.com, a sister site of Travelation.com and HotelWiz.com. We had no idea about the 'out of the norm' airline, hotel and travel practices and, in general, business practices. We were promised a refund which we have had to fight them on. This was a refund that they approved and authorized prior to booking us another flight and more travel insurance. Having agreed to this refund on July, 16, 2016.... ..read more here...

 

AVENTURAS LANGUAGES ARRANGES DISCOUNTED GROUP PACKAGES FOR YOUR
UNIVERSITY, SCHOOL OR CORPORATE GROUP!




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